DELIVERY BY COURIER (TNT/UPS/GLS):
All orders are processed the same day if ordered before 2pm CET.
Tracking number will be forwarded as soon as your shipment is dispatched.
Unfortunately, we cannot deliver to P.O. Box addresses.
Your towbar will be delivered within the time period specified below (excluding weekends and holidays) when your order payment is processed.
|COUNTRY||DELIVERY TIMES IN WORKING DAYS (MON - FRI)||DELIVERY COST|
|Austria||3-5 days||30 Euro|
|Belgium||3-5 days||35 Euro|
|Bulgaria||4-7 days||37 Euro|
|Croatia||4-7 days||45 Euro|
|Cyprus||4-7 days||173 Euro|
|Czech Republic||3-5 days||30 Euro|
|Denmark||4-6 days||35 Euro|
|Estonia||3-5 days||35 Euro|
|Finland||4-6 days||37 Euro|
|France||3-5 days||36 Euro|
|Germany||3-5 days||25 Euro|
|Greece||4-7 days||38 Euro|
|Hungary||3-5 days||35 Euro|
|Ireland||4-7 days||38 Euro|
|Italy||3-5 days||38 Euro|
|Latvia||3-5 days||35 Euro|
|Lithuania||3-5 days||35 Euro|
|Luxembourg||3-5 days||35 Euro|
|Malta||4-7 days||142 Euro|
|Netherlands||3-5 days||35 Euro|
|Norway||4-6 days||114 Euro|
|Portugal||3-5 days||42 Euro|
|Slovakia||3-5 days||30 Euro|
|Slovenia||3-5 days||30 Euro|
|Spain||4-7 days||38 Euro|
|Sweden||3-5 days||38 Euro|
|Switzerland||3-5 days||114 Euro|
|UK||4-6 days||36 Euro|
Towbar kits marked SPECIAL ORDER could require an additional 2-5 days.
UPS delivers between 8 AM and 6 PM on business days. All deliveries must be signed for upon receipt. Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please ask the courier to fill in a damage report and let us know asap.
What happens if I am not at home when my order is delivered?
UPS will make up to 2 attempts to deliver your order to the address you indicated. If the delivery is not possible, the driver will leave an Information Notice in the mailbox. After 2 delivery attempts, UPS will store your order, at no additional costs, for a maximum of 5 business days at their facility. If you have not collected your order before the end of the end of the 5th business day, it will be returned to us.
How can I track my order?
You will be able to check the status of your order:
Online on UPS: go to the track and trace section of ups.com and fill in your track and trace number, which you find in the Shipping Confirmation email.
Customs & Duties
etowbars.com handles the collection of VAT, administrative fees, import duties and/or taxes for packages shipping to the European Union (EU). The prices shown on our website include all these additional fees - if you reside in the EU.
All shipments outside the European Union (EU) may be subject to import charges, which are the responsibility of the purchaser. etowbars.com does not collect the VAT, administrative fees, duties and/or taxes and cannot precisely predict what your particular charges may be as they do frequently change.
Individual shipments are usually exempt to a certain amount. For more information regarding your country's customs policies, please contact your local customs office.
Will a signature be required as acknowledgement of receipt of an delivered order?
All deliveries will have to be signed for and acknowledged on receipt. If no one is available to accept receipt, a card will be left at the delivery address explaining where the item is located and what steps will have to be taken in order for the item to be collected. Deliveries are attempted twice then held for up to 5 days. If the parcel(s) have not been collected in this time then they will be returned to etowbars.com and your order cancelled. You will not be credited the postage charge on failed deliveries.
What happens if I enter an incorrect or incomplete delivery address?
We are unable to check and verify any delivery addresses entered into our system. We rely on the accuracy of the information provided to us and as such, please enter the full intended delivery address at all times. We are not liable for any delays to and/or failed deliveries as a result of any incorrect and/or incomplete delivery address entered.
What happens if my order gets lost in the post?
If you think that your order may be lost in the post, please contact us immediately.
How do I contact etowbars.com?
You can contact us by email or our contact form. Please note that at the moment all emails conversations will only be conducted in English.
Are the multilingual versions of the website?
etowbars.com is currently available to view in English in Full and partly in other languages. If you are placing an order to be delivered , you are able to view the website in either your language or English. All other unsupported countries are only available to view in English.
What currency may I use when making an online purchase?
etowbars.com is an International website. We prodominately use Euros (€). We do however accept all major currencies provided by our payment partners - full list available on our payment page. If you are paying with an international credit or bank payment card, you may be subject to an additional administration/handling fee and/or any other charges that may apply by the Credit Card Company or bank who will also determine the currency conversion rate applicable at the time of the transaction. We are currently unable to provide any guidance on currency conversion and card charges that may apply.
My delivery is late!
We will immediately inform our customers of any potential delay. Occasionally, once dispatched delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted. 95% of deliveries actually arrive earlier than quoted.
More questions? you can contact Customer Service 24 hours a day, 7 days a week on info(at)etowbars.com or by using our contact form.