Delivery Information

FAST, RELIABLE DELIVERY BY OUR COURIER PARTNER - UPS/Fedex - Shipping included in the checkout price - nothing more to pay

Unfortunately, we cannot deliver to P.O. Boxes

Your towbar will be delivered to your door within the approx. time period specified below once your order is processed.

Towbar kits marked SPECIAL ORDER require an additional 2-5 days. Special Order 5+ requires an additional 5-6 days.  Pre-order means we are waiting for the product to come off the production line.

The courier delivers between 8 AM and 7 PM on business days. All deliveries must be signed for upon receipt. Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please ask the courier to fill in a damage report and let us know asap.

FAQs:

What happens if I am not at home when my order is delivered?

The courier will make up to 2 attempts to deliver your order to the address you indicated. If the delivery is not possible, the driver will leave an Information Notice in the mailbox. After 2 delivery attempts, Courier will store your order, at no additional cost, for a maximum of 5 business days at their facility.  If you have not collected your order before the end of the 5th business day, storage fees might be required.

How can I track my order?

You will be able to check the status of your order:

Online at UPS/FedEx: go to the track and trace section and fill in your track and trace number, which you find in the Shipping Confirmation email.

Customs & Duties

All our shipments to Australia are not subject to any additional customs charges (sent DDP for customs value over $1000, DAP if below)

New Zealand and other Asia Pacific destination shipments may be subject to import charges, which are the responsibility of the purchaser. 

etowbars.com does not collect the GST, administrative fees, duties and/or taxes and cannot precisely predict what your particular charges may be as they do frequently change.

For more information regarding your country's customs policies, please contact your local customs office. All shipments are sent: delivered at place (DAP) to the address you specify on your order.

Will a signature be required as an acknowledgement of receipt of a delivered order?

All deliveries will have to be signed for and acknowledged on receipt. If no one is available to accept receipt, a card will be left at the delivery address explaining where the item is located and what steps will have to be taken in order for the item to be collected. Deliveries are attempted twice and then held for up to 5 days. If the parcel(s) have not been collected in this time then they will be returned to etowbars.com and your order cancelled. You will not be credited the postage charge on failed deliveries.

What happens if I enter an incorrect or incomplete delivery address?

We are unable to check and verify any delivery addresses entered into our system. We rely on the accuracy of the information provided to us and as such, please enter the full intended delivery address at all times. We are not liable for any delays to and/or failed deliveries as a result of any incorrect and/or incomplete delivery address entered.

What happens if my order gets lost in the post?

If you think that your order may be lost in the post, please contact us immediately.

How do I contact etowbars.com?

You can contact us by email or our contact form.

My delivery is late!

Occasionally, once dispatched delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted. 95% of deliveries actually arrive earlier than quoted.

More questions? you can contact Customer Service 24 hours a day, 7 days a week on info(at)etowbars.com or by using our contact form.