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Return Policy

We'd like you to be satisfied with your purchase.

 

In the unlikely event that any goods etowbars.com supplies are found to have a major defect, we will happily provide a full refund and cover all delivery and return shipping costs. 

 
Prior to ordering please check the model carefully!  Each vehicle requires a specific towbar.  
Sport models eg AMG-line, M pack, GT usually require a compatible towbar - please double-check the "SPECIFICATIONS" section to ensure it will fit - contact us if in doubt.  Returns are accepted if the towbar doesn't fit contrary to our advice.

To return or exchange merchandise, please fill in our online return form within 15 days of their delivery date and ensure the goods are returned to us within 28 days of their delivery date.
 

Please indicate the reason for the return and the action to be taken. For your protection, please insure your package for its full value. Unfortunately, we cannot accept parcels sent via collect, or COD. Customers wishing to make a return are responsible for the cost associated with shipping the product back to our facilities.
 

Once we receive your returned item and it is accepted, your refund or new item will be processed within 7-10 business days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear(use) or damage in any way cannot be accepted for return. The returned item must be in saleable condition.

NB. We do subsidise shipping, so delivery charges/costs incurred by us are non-refundable in case you order the wrong product and request an exchange.

Due to the substantial shipping costs and specificity of each towbar fitting a particular model, change of mind returns cannot be entertained.  Please contact our Customer Service Team if you require assistance selecting a suitable product.

 

 

Have a question? you can contact Customer Service 24 hours a day, 7 days a week on info(at)etowbars.com or by using our contact form.