“ The tow bar frame was fitted but the tow "ball" wouldn't attach. A quick email to Pete and almost instantly instructions were sent back on how to release the tension on the tow ball (2 minute job) and the tow ball attached as intended. The key wouldn't turn to lock the locking arm so emailed Pete and he immediately dispatched a new locking arm with instructions on how to change it, again a 2 minute job. The tow bar IS invisible, you wouldn't know it was there. A very minor cut had to be made at the bottom of the bumper but unless you knew it was there you wouldn't notice it.
So there were a couple of issues but overall with the prompt response and and no quibble sending of the replacement part, I am very happy with the tow bar and the customer service I received. I would recommend this tow bar and Euro Towbars and would confidently buy from them again.
REPLY: Thank you for your comments. Occasionally things do go wrong. In the unlikely event that our customers face an issue, we do our utmost to rectify it ASAP.
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