FAST, RELIABLE & ABSOLUTELY FREE DELIVERY BY OUR COURIER PARTNER - UPS - We pay the shipping:
Unfortunately, we cannot deliver to P.O. Box addresses.
Your towbar will be delivered to your door within the approx. time period specified below when once your order is processed and shipped.
|COUNTRY||DELIVERY TIMES IN WORKING DAYS||DELIVERY COST|
|Australia - All States excl. Tasmania||5-7 days||FREE|
|Tasmania and Rural locations||6-8 days||FREE|
|New Zealand||5-7 days||FREE|
Towbar kits marked SPECIAL ORDER require an additional 2-5 days.
Due to the busy Xmas/New Year period, our couriers are expecting delays leading up to the holiday period. We apologise in advance for any delays and recommend getting your orders in early.
UPS delivers between 8 AM and 7 PM on business days. All deliveries must be signed for upon receipt. Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please ask the courier to fill in a damage report and let us know asap.
What happens if I am not at home when my order is delivered?
UPS will make up to 2 attempts to deliver your order to the address you indicated. If the delivery is not possible, the driver will leave an Information Notice in the mailbox. After 2 delivery attempts, UPS will store your order, at no additional costs, for a maximum of 5 business days at their facility. If you have not collected your order before the end of the end of the 5th business day, it will be returned to us.
How can I track my order?
You will be able to check the status of your order:
Online at UPS: go to the track and trace section of ups.com and fill in your track and trace number, which you find in the Shipping Confirmation email.
Customs & Duties
All our shipments to Australia are not subject to any additional costs - if you are charged we will reimburse the entire amount.
New Zealand and other Asia Pacific destinations shipments may be subject to import charges, which are the responsibility of the purchaser. etowbars.com does not collect the GST, administrative fees, duties and/or taxes and cannot precisely predict what your particular charges may be as they do frequently change.
Individual shipments are usually exempt to a certain amount.
For more information regarding your country's customs policies, please contact your local customs office.
Will a signature be required as an acknowledgment of receipt of a delivered order?
All deliveries will have to be signed for and acknowledged on receipt. If no one is available to accept receipt, a card will be left at the delivery address explaining where the item is located and what steps will have to be taken in order for the item to be collected. Deliveries are attempted twice then held for up to 5 days. If the parcel(s) have not been collected in this time then they will be returned to etowbars.com and your order canceled. You will not be credited the postage charge on failed deliveries.
What happens if I enter an incorrect or incomplete delivery address?
We are unable to check and verify any delivery addresses entered into our system. We rely on the accuracy of the information provided to us and as such, please enter the full intended delivery address at all times. We are not liable for any delays to and/or failed deliveries as a result of any incorrect and/or incomplete delivery address entered.
What happens if my order gets lost in the post?
If you think that your order may be lost in the post, please contact us immediately.
How do I contact etowbars.com?
You can contact us by email or our contact form.
My delivery is late!
Occasionally, once dispatched delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted. 95% of deliveries actually arrive earlier than quoted.
More questions? you can contact Customer Service 24 hours a day, 7 days a week on info(at)etowbars.com or by using our contact form.